The Delivery Note Podcast

After a 17-year hiatus, Parcel+Post Expo is returning to London this September. Carrie Lee, head of marketing for the technology portfolio at Closer Still Media, and Alicia Smith, group content manager for eCommerce Expo and Technology for Marketing, discuss what visitors can expect from this year’s event and why bringing the three shows together could create new opportunities for the logistics and e-commerce industries.
In this episode:
Why the event has headed back to the UK after three years in Amsterdam
How co-locating Parcel+Post Expo with eCommerce Expo and Technology for Marketing brings the entire customer journey together
The importance of face-to-face events in an increasingly digital working world
The role of AI in transforming e-commerce, fulfilment and logistics
How the event is addressing diversity and supporting women in the logistics industry
Why sustainability, leadership and future-proofing businesses are key themes at this year’s event
What visitors and exhibitors can take away from the two-day event
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In June, DHL announced it would grow its new energy logistics business from €600m in 2025 to €3bn by 2030, in response to growing global demand for diversified energy sources. Martyn Lawns, CEO of DHL industrial projects and senior vice president of growth for new energy at DHL Group, explains where the opportunities – and some challenges – lie in this sector.
In this episode:
How global conflicts are influencing market growth
What is driving DHL’s confidence in this sector
The importance of being able to pivot during times of uncertainty
Why decarbonization targets are shaping new energy logistics projects
The need for extensive preplanning to ensure success in the supply chain
How China and the Middle East will continue driving the sector forward
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UK consumers spend five hours every month sorting out issues with failed or missed deliveries. Jon Nicholson, chief commercial officer at InPost UK, talks about the challenges facing the UK parcel market when it comes to delivery speed, cost and changing consumer habits.
In this episode:
The emotional side of e-commerce purchases
The growing cost of meeting delivery demands
How to make delivery highly visible at checkout
Why giving consumers choice can reduce complaints
The need to promote out-of-home options
Is the UK an attractive market for investment?
What parcel delivery will look like in five years
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Rob Carlisle, head of logistics at Argon & Co, explores what Amazon’s move into wider third-party logistics services means for the sector.
In this episode:
Why Amazon is opening its network beyond marketplace sellers
Should incumbent operators like DHL and GXO be frightened?
The need for differentiation and the opportunities for smaller operators
Will customers trust Amazon to provide consistency during peak?
The risks around sharing fulfilment data
The pros and cons of a fragmented logistics market
How the contract logistics sector will innovate and evolve
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Rob Carlisle, head of logistics at operations consultancy Argon & Co, joins Hazel King to discuss whether drone delivery can really ‘take off’ in the last mile.
In this episode:
Is this just a marketing gimmick for Amazon?
The considerations for introducing this service
What consumers actually want when it comes to delivery
More appropriate use cases for drones
The sustainability argument for moving to the sky
How military operations are influencing drone technology developments
What the last mile might look like in 2036
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